Refund policy
REFUND POLICY
Thank you for shopping at Ottawa Lumber Bin.
Every piece we make is built by hand, inspected before it ships, and packed with care. If something arrives damaged or isn't right, we want to make it right.
Returns
We accept returns within 10 days of delivery on unused, uninspected items in their original condition. To initiate a return, email us at with your order number and reason for return.
Unused items may be returned for a full refund of the product price.
Used items cannot be accepted for return. Due to the nature of handcrafted wood products, items that have been oiled, used for food prep, or otherwise put into use cannot be resold. We trust you'll understand.
Custom and made-to-order items — including custom dimensions, custom engravings, and any item fabricated specifically for your order — are final sale. Manufacturing defects are always covered regardless.
Refunds
Once your return is received and inspected, your refund will be issued immediately via Shopify. Funds typically appear within 3–5 business days depending on your bank or card issuer.
Original shipping costs are non-refundable. Return shipping is the responsibility of the buyer. We recommend using a trackable service — we cannot be responsible for returns lost in transit.
Damaged or defective items
If your item arrives damaged, please photograph it and email us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.
Questions?
Email us at — we're a one-person shop and we'll get back to you as quickly as we can.