Privacy policy
PRIVACY POLICY
Last updated: June 24, 2026
Ottawa Lumber Bin ("we", "us", "our") operates ottawalumberbin.ca. This policy explains what personal information we collect, why we collect it, and how we use it.
What we collect
When you place an order or contact us, we collect:
- Your name, email address, phone number, and shipping/billing address
- Payment information (processed securely by Shopify — we never see your full card details)
- Your order history and communication with us
When you visit our site, we automatically collect basic usage data (browser type, pages visited, IP address) through cookies and Shopify's built-in analytics.
Why we collect it
We use your information to:
- Process and fulfill your orders
- Communicate with you about your order, returns, or questions
- Send marketing emails if you've opted in (you can unsubscribe anytime)
- Improve our site and understand how people use it
We do not sell your personal information to anyone. Ever.
Shopify
Our store runs on Shopify, which stores and processes your data on our behalf in accordance with their privacy policy. Payment processing is handled entirely by Shopify's secure infrastructure.
Cookies
We use cookies to keep the site functioning (your cart, your session) and to understand traffic patterns. You can disable cookies in your browser settings, though some site features may not work correctly.
Your rights
You have the right to access, correct, or request deletion of your personal information at any time. Just email us. If you've opted into marketing emails, you can unsubscribe via the link in any email we send.
Data retention
We retain order information as required for tax and legal purposes. You can request deletion of your personal data by emailing us directly.
Children
Our site is not directed at children under 13. We do not knowingly collect information from children.
Contact
For any privacy questions or requests: